209: "Are Your AI Tools Updating Faster Than Your Team Can Handle?" ft. Justin Coats

Erik and Justin dig into how fast-moving AI platforms are changing (sometimes without warning) and what business leaders can do to avoid broken workflows, plus a few concrete examples like GPT Live voice, ChatGPT Work, and Atlas being retired. 🧭 Conversation Highlights AI updates follow iterative deployment, so changes land when features are ready, not on a schedule, and teams often notice only when something breaks. Justin argues for an “AI champion” steward who monitors release notes, tests

Erik and Alli unpack what it feels like when a leader realizes a person might be at their ceiling. They compare different coaching approaches, including changing assumptions about the role, using outside perspective, and running short “experiments” to replace gut-feeling with confidence. 🧭 Conversation Highlights Erik frames the moment of realizing someone may be at “the ceiling” as uncomfortable, doubly so because leaders worry they could be wrong or be the problem. Alli shares her own exampl

Selling a business is often the largest financial transaction of an entrepreneur’s life—but according to Gregory Kovsky, most business owners underestimate how complex the process really is. In this conversation, Erik sits down with Gregory Kovsky, President and CEO of International Business Associates (IBA), to unpack the realities of business brokerage, M&A advisory, and what separates elite dealmakers from average brokers. Gregory shares lessons from more than 30 years in the industry, inclu

What happens when an HR executive, hospitality operator, and culture strategist all show up in the same person? In this conversation, Erik sits down with Olivia Bryant to explore one of the most misunderstood topics in business: culture. Drawing from decades of experience spanning hospitality, technology, finance, HR, and operations, Olivia shares why culture isn't a soft concept—it's a business system. Together, they unpack the post-COVID shift in employee values, the hidden power of hospital

Erik argues that AI will displace some tasks and some people, but the bigger story is job redefinition and hiring growth driven by unlocked market value. He lays out five examples, contrasting “tasks” AI can replace with “jobs” that exist because humans add customer value. 🧭 Conversation Highlights AI can replace tasks, but it does not automatically replace jobs, because jobs are bundles of quality, judgment, coordination, and accountability Customer value is what expands markets, and AI can h

Delegation doesn’t go wrong because you delegated. It goes wrong because something underneath was already broken, and now you can see it. The real work for a senior leader is to respond in a way that protects trust while helping your people solve the problem on their side of the table. 🧭 Conversation Highlights Delegation often reveals process, skill, or expectation breakdowns that were already present, especially when you assign “new-to-them” work. Don’t confuse urgency with control: jumping